FAQs

Shipping

Please allow 3-5 business days for your order to process (unless otherwise noted in the product description)

Please allow 7-10 business days transit time for your order to be delivered 

How can I track my order?

Once your order has shipped, you will receive an email with tracking info. If you see that your package is having issues along the way, please email us at thewanderlustsoulofficial@gmail.com and we will gladly help you track your order


What is your return policy?

If you are not 100% satisfied with your order, you may exchange it or return it for a full refund. Items must be unworn and sent back within 14 days of delivery

Customers pay exchange or return postage fee

Sale items and Jewelry are final sale

Product care

Due to the handmade nature of our product, small imperfections are to be expected and appreciated 

Loose threads are common yet harmless. Do not pull loose threads, instead, we recommend using scissors to cut away any loose strings cleanly

For fabric stains, hand wash with cold water and gentle soap

For leather stains, do not spot clean or rub it. We use 100% natural, unprocessed leather and slight discoloration is part of the beauty of these items. The leather will darken overtime from the natural oils from your regular contact. We also suggest using a leather conditioner to bring out the darker tones of the leather. To shine up your leather after natural wear and tear, we recommend polishing it with natural oil

Where do you source the vintage and artisan-made products you sell?

Our products are sourced from Guatemala, India and Thailand. We partner with local artisans for the creation of one of a kind products

Please feel free to reach out to us at  thewanderlustsoulofficial@gmail.com if you have any further question or concern